Training Program on Communication Skills (PCS)

Training Program on Communication Skills (PCS)

on 24^th June 2012 at Pune (Maharashtra)

WHO SHOULD ATTEND:

All levels of Executives, Officers and Managers from different functions who have interest in improving their communication skills for enhancing personal effectiveness in inter-personal interactions.

TOPICS COVERED

Building a Foundation

Identifying basic communication principles
Applying a communication process model
Recognizing perceptual filters that hinder communication

Identifying the types of Communication

Recognizing the role of non verbal communication/ body language
Applying the principles of verbal communication
Applying the principles of written communication

Listening for Improved Understanding

Tools for active listening

Asking clarifying questions
Confirming the message
Demonstrating respect, empathy and sensitivity
Listening for the entire message

Win- win Communication Styles

Identifying the four communication styles

Recognizing your style and the style of others
Strengths and blind spots of each style
Communicating assertively in difficult situation

* The session plan is indicative and the sequence mentioned may not necessarily be followed.

INVESTMENTS:

Special Fee for Management Students / Faculty. This will cover course material, stationery, lunch and refreshments. Please send your details (Full name, address, contact phone and email) along with payment to: ACE Business Consultants, A-104, Penrith, Hiranandani Estate, Patlipada, G.B. Road, Thane - 400607. The Cheque/DD may be drawn in favour of “ACE Business Consultants” payable at Thane (Maharashtra).

Training Program on Communication Skills (PCS)

INVESTMENTS:

TESTIMONIALS

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